Shipping policy
Thank you for shopping with RestorePaw. We're committed to getting your order processed quickly and delivered safely to your doorstep.
Last Updated: Upon Store Creation
🌍 FREE Worldwide Shipping — On Every Single Order
✨ Every order ships free — no minimum purchase, no hidden fees, no surprises at checkout.
✅ All Orders • All Destinations • Always Free
⏱️ Order Processing Times
All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Please note:
- Orders are not processed on weekends or public holidays
- During peak seasons or promotional periods, processing times may be slightly extended
- You will always receive an email notification once your order has been dispatched
🚚 Estimated Shipping Times
Shipping times may vary depending on your location, customs processing, and carrier delays outside our control.
🇺🇸 United States — 5 to 10 Business Days
🇨🇦 Canada — 7 to 12 Business Days
🌍 International — 7 to 15 Business Days
Please note these are estimated timeframes and are not guaranteed. Occasional delays may occur due to customs processing or carrier disruptions beyond our control.
📍 Order Tracking
Once your package ships, you'll receive a tracking number via email. Please allow 24–72 hours for tracking updates to appear in the system after your shipment confirmation email is received.
📧 Haven't received your tracking details within 5 business days of placing your order? Please contact us immediately at support@restorepaw.com
📝 Incorrect Address Information
Customers are solely responsible for entering the correct and complete shipping address at checkout. Please double-check your address before confirming your order.
If an incorrect or incomplete address is provided:
- We cannot guarantee a replacement or refund for undelivered orders
- Additional shipping fees may apply for reshipment to the correct address
- We are not responsible for orders delivered to an incorrectly entered address
⚡ Please contact us immediately at support@restorepaw.com if you notice an address error after placing your order. We will do our best to update it before dispatch.
🔍 Lost, Delayed, or Stolen Packages
RestorePaw is not responsible for shipping carrier delays, packages marked as delivered but not received, or stolen items after successful delivery confirmation.
If your package appears to be significantly delayed or lost in transit, please contact our support team and we will do everything we can to assist you in resolving the situation.
📸 Damaged Items
If your order arrives in a damaged condition, please contact our support team within 48 hours of delivery with the following information:
- Your order number
- Clear photos of the damaged product
- Clear photos of the damaged packaging
We will work quickly to make it right — either by sending a replacement or issuing a full refund.
🌐 International Customs & Duties
For international orders, customs fees, import taxes, or duties may apply depending on your country's specific regulations and import thresholds. These charges are the sole responsibility of the customer and are not covered by our free shipping offer.
We recommend checking your country's customs regulations before placing an order if you are concerned about potential additional charges upon delivery.
💬 Still Have Questions?
Our support team is here to help with any shipping concerns or questions you may have. We aim to respond to all enquiries within 1–2 business days.
📧 support@restorepaw.com
🌐 www.restorepaw.com
📍 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom